Returns must be initiated within 30 days of the purchase date. Please save the invoice you received with your package. It’s your receipt in case you need to return/exchange your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Axion Lighting, LLC is not responsible for lost or damaged packages.
RETURNING BY MAIL
Fill out the fields using the online return form under your account. Pack your return securely, in the original package if possible, and include your completed return form. Axion Lighting, LLC is not responsible for lost or damaged packages. You will not be reimbursed for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received, please allow 1-2 weeks for processing and 3-7 business days to receive your credit.
Axion Lighting – Returns
572 John Ross Parkway, #140
Rock Hill, SC 29730
All merchandise must be returned in its original packaged and ticketed, unused, and resalable condition. All clearance purchases are final sales.
- Merchandise refunds are valid within 30 days of purchase. Defective merchandise will be refunded or exchanged within 180 days of purchase. All refunds are processed to the original form of payment.
REFUNDS
We will process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 7 business days if in the U.S. and 14 business days if international, from the date of the order cancellation. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable.
